Privacy policy and cookies policy

Thank you for visiting Our Website. Ensuring data protection and data security for our customers and users is a top priority for us at Pierre Fabre. 

This privacy policy explains what data is collected when you visit and use our website and how they are processed.

Who we are ?

This Website (, is operated by Pierre Fabre S.A, 12, avenue Hoche 75008 Paris (hereinafter "Pierre Fabre", "We", "Our", "Us") who is the data controller of any Personal Information which may be collected from you on the Website for the purposes described below. 
We invite you to read this Privacy Policy carefully to acknowledge the conditions of your Personal Information processing when visiting our Website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent revision will appear on this page. We suggest that you refer back to it on a regular basis.


Information we collect about you 

Depending on the services provided by our Website and used by you, your choices and the configuration of your terminal (with respect in particular to cookies and other trackers), Personal Information concerning you (your "Personal Information") collected and processed by Pierre Fabre mainly include:

In using our Website, you may also voluntarily provide Personal Information which include: your family name, first name, address, e-mail address, phone number, your preferences and interests, and any personal details required to resolve any request or complaints.When you visit our Website, our server automatically collects certain browser or device generated information, including but not limited to: your domain; IP address; date, time and duration of your visit; browser type; operating system; and page visits.

We may also obtain Personal Information about you from third parties, namely indicate third party sources including publicly accessible sources.


Purposes of your Personal Information processing

The following is an overview of our purposes for using your Personal Information and why we need to process it.


Purposes of the processing

Why we need to process your Personal Information

provide you with any services or products you request for the performance of your purchase orders (performance of a contract)
answer your questions sent via e-mail, contact forms and chats pursuance of Pierre Fabre legitimate interests when the processing is required for the management of Our daily business activities
enable you to create a personal space or guest account (customer account) and thereby purchase our products online for the performance of your purchase orders (performance of a contract)
manage any purchase orders that you may place online and their delivery as well as the applicable warranties

for the performance of your purchase orders (performance of a contract)


register your products online, to get access to additional services; for the performance of your purchase orders (performance of a contract),
provide you with a better service – e.g. to find the next store or point of contact; pursuance of Pierre Fabre legitimate interests to better serve its clients and prospects
ensure the security of your online transactions, to prevent fraud and payment defaults pursuance of Pierre Fabre legitimate interests to ensure the security of its customers transactions on its Website
manage and optimize customer relationship including by improving our Website, and our products and services generally pursuance of Pierre Fabre legitimate interests to better serve its clients
unless you object as indicated in the section below "Your rights" and "Cookies", better understand your preferences by analyzing your behavior on our Website and offer you products or services more in line with your interests pursuance of Pierre Fabre legitimate interests to better serve its clients
send you information about our offers, news and events (newsletters, invitations and other publications) your express consent
carry out statistics pursuance of Pierre Fabre legitimate interests when the processing is required for the management of Our daily business activities
notify to the relevant authorities any issue raised by the usage of our products compliance with our legal obligations

The Personal Information that is indispensable for us to fulfil the purposes that are described above is marked with an asterisk on the various pages of the Website where it is collected. Should you choose not fill in these mandatory fields, we may not be able to process your requests and/or to provide you the requested products and services. Other Personal Information is purely optional and allow us to know you better and to improve our communications and services accordingly. Further information on purposes and legal basis for specific processing scenarios can be found below.

Personal Information Disclosure and Transfer

We are part of the global Pierre Fabre group, and from time to time it will be necessary to share your Personal Information with our affiliated businesses when necessary for the purposes above listed. 

We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving Our Website. In such case those third parties may need to access your Personal Information. 

If your Personal Information is transferred outside the EEA (European Economic Area) to other Pierre Fabre group companies or to service providers, we will take steps to ensure that your Personal Information receives the same level of protection as if it remains within the EEA, including by entering into Data Transfer Agreements, using the EU Commission approved Standard Contractual Clauses as they may be updated or revised, or by relying on certification schemes such as the EU - US Privacy Shield or other transfer mechanisms such adequacy decisions where applicable, Binding Corporate Rules or EU Data Protection Authorities approved Agreements. For transfers to other Pierre group outside the EEA, we have put in place and intragroup Data Transfer Agreement based on the EU Commission approved Standard Contractual Clauses as they may be updated or revised, which protect Personal Information transferred between Pierre Fabre entities. 

You have a right to obtain details of the transfer mechanism under which your Personal Information is transferred outside of the EEA by contacting

We may share your Personal Information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case Personal Information held by us about our users may be one of the transferred assets. 

We will also respond to requests for information where required by to do so by law, or when such disclosure is required to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.


Prospecting by electronic means

Where lawful to do so, and subject to your consent where required, we may communicate with you using electronic means to tell you about our products and services. If you wish to opt-out of receiving marketing communications, please use the 'unsubscribe' link provided in our emails or text the STOP number in our SMS], or otherwise contact us directly and we will stop sending you communications


Retention of your Personal Information

As a general rule, we keep your Personal Information only as long as required to fulfil the purposes for which it was collected. 

We retain your Personal Information for the time strictly necessary to manage the relationship with you (for instance when you open an account, you purchase a product from our web site etc.).

However, we keep your Personal Information for marketing purposes for three years after the last interaction between us when you are not a customer and as long as we remain in contact with you through our promotional activities when you are a customer, unless you object when you receive one of Our marketing messages.

IP addresses collected for security purposes will not be stored for longer than 10 days.

Finally, the connection logs that are collected, subject to your consent, using cookies and other trackers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed thirteen (13) months. For more details, see "Cookies" Section below policy.

We may have to keep your Personal Information in an archive mode beyond the term indicated above to comply with our legal obligations or where required by the applicable statute of limitation, to evidence a right or a contract.

When your Personal Information are no more necessary for the purposes or archives responding to our legal obligations or statute of limitation, we ensure that they are either completely deleted or anonymized.


External Links

The Website may contain links to third party sites. Since Pierre Fabre does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third party sites. This policy applies solely to Personal Information collected by our Websites or in the course of our business activities.


Your rights

Subject to applicable law, you may have some or all of the following rights in respect of your Personal Information:

  • to obtain a copy of your Personal Information together with information about how and on what basis that Personal Information is processed;
  • to rectify inaccurate Personal Information (including the right to have incomplete personal information completed);
  • to erase your Personal Information (in limited circumstances, where it is no longer necessary in relation to the purposes for which it was collected or processed);
  • to restrict the processing of your Personal Information where:

- the accuracy of the Personal Information is contested;

- the processing is unlawful but you object to the erasure of the Personal Information;

- we no longer require the Personal Information but it is still required for the establishment, exercise or defense of a legal claim;

  • to request the portability of your Personal Information in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;
  • to give general or specific instructions on how your Personal Information should be processed and may be used, after your death.
  • to oppose at any time to be contacted by phone for direct marketing purposes, by registering free of charge on the website:
  • to withdraw your consent to our processing of your Personal Information (where that processing is based on your consent);
  • to object to a processing for marketing purpose; 
  • to obtain or see a copy of the appropriate safeguards under which your Personal Information is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object to any processing of your Personal Information justified by Pierre Fabre legitimate interest, including profiling (as opposed to your consent, or to perform a contract with you). You also have the right to object to any processing of your Personal Information for direct marketing purposes, including profiling.

You also have the right to lodge a complaint with your local supervisory authority for data protection, for example the ICO in the UK, the CNIL in France or the AEPD in Spain.

To exercise these rights, please contact us using the details given below. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.

You may find below the list of Cookies we use on our Website

Managing and Deleting Cookies

You can update the setting of cookies used on the site by clicking on this link link.

Privacy notice for applicants

Read the privacy police for applicants

Update of the Privacy Policy

We may change this Privacy Policy from time to time in order to reflect changes in the law and/or our privacy practices.

Contact informations

We have a Data Protection Officer, who can be contacted by using the following details:

Updated on 7th October 2022

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